Mimi and her girls

Mimi and her girls
Mimi and her girls
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Wednesday, August 31, 2016

How Do I Get This Cuff On?

It's been a very long time since I posted  a blog - long over due! To re-start I think I am going to pull from my now 10 years of jewelry making and problems I have encountered along the way. Some of these are the making itself, some getting correct sizing from customers to insure a proper fit of a ring, cuff or bangle. Today- the simple but lovely cuff and how to properly put it on and take it off so it maintains it's original shape and fit.
What's not to love- the cuff comes in all shapes, widths and sizes and even different metals, bronze, copper, sterling and even gold. Behold - the simple hammered sterling cuff. This one is 1 inch wide and a reasonable but light 1 mm thick- a good everyday choice for work or casual day out. Now- How do you get that darn thing on and off a bunch of times and still keep it looking like this nice C shape and not some sort of twisted mess? The opening is only 1 inch wide- isn't my arm bigger than that?

Anyone can latch a bracelet and it fits right? Sure, but what about a cuff? Can you get it on and have it keep it's shape? Not hurt going on or coming off? This little trick will keep all your cuffs in shape, springy and looking great for a long time to come!
A cuff bracelet is one that does not close on the wrist but simply rests on the wrist with a gap or open area on the inside of the wrist. Unlike bangles (closed circles) cuff bracelets are worn low on the wrist bone rather than pushed up the forearm. Hold the cuff like a C in your opposite hand with the opening facing the arm your are going to wear it on. You want to find that soft area on the inside of your arm about 1 – 1.5 inches above your wrist- between the 2 bones in your wrist. Gently roll the end of the bracelet over the arm from the thumb side and just roll it over your arm. Let it slide down your arm to rest there. To remove the cuff, reverse the above and roll it right off your arm above your wrist!
Don't hook the cuff on the outside of the wrist and pull it over the top of the wrist. This actually pulls the cuff out of shape and will loosen any set stones in or on top of the cuff. In time, you could break or crack the cuff due to metal fatigue. Always start on the inside of your wrist. Cuffs usually only need to be adjusted once and not bent each time.
To order the correct size cuff - measure around your wrist where the cuff will be worn, not too tight, this is the inside circumference of the cuff including the opening. When ordering a cuff, look to see how wide the opening is and subtract that to get the length you need.
Cuffs are normally formed on an oval shape bracelet mandrel. This shape conforms to most wrists. If you have a round arm/wrist and not flat on top, be sure to discuss this with the maker of your cuff. Your artisan jeweler can allow a slightly longer length and shape the cuff to be more rounded on top and still conform to the sides of your wrist for a more comfortable fit.
Cuffs come flat, anticlastic with a concave center and curves that go up on the sides and synclastic with a dome that curves down to the wrist. Each of these basic styles has many variations, but all can be properly fitted and remain lovely for many years with proper care - AND putting them on and taking them off so they stay in their original shape.
My hope is next time you think about putting on that cuff, you'll remember this blog and smile because you know how to get that cuff on!

If you'd like to take a look at some of my cuffs- visit my shop on Etsy by clicking this link or copy and paste it into your browser-  https://www.etsy.com/shop/PPennee



Sunday, April 3, 2011

Design Your Own!!!

I know I am not good at blogging on any regular basis, but today I was inspired by the launch of my new website http://shop.allwiredupjewelrydesigns.com/ which allowed me the capability do do something I have always wanted to do... offer Custom Designed Pendants and Rings!

If any of you have ever shopped my Etsy store http://www.ppennee.etsy.com/, you know that I do a lot of made to order gemtone stack rings, fine silver hoop earrings for everday wear and charm necklaces with a variety of gemstones. I have always wanted to be able to just have one listing with a variety of choices to make it easy for a potential customer to just go in and select what they would like to design their own. Just picture a young woman who wants to give a gift of my Lotus Flower Tag Necklace with a gemstone that matches each of her bridemaids dresses.

She sends me a message asking about what color stones I have, I get back with a list and drag out the camera to take pics so she can see colors and shapes, then she gets back again with what she wants, I create a listing and get back to her and so on. I am sure you can see this isn't conducive to the typical shopper who sees what they want and orders it on the spot and expects to get it in short order!!! We are a nation of spontaneous people who love to see it, touch it and then decide on the spot if we want it. Many of my shoppers have looked around a lot, they know what they want and how much they are willing to spend. Unfortunately Etsy doesn't offer drop down boxes to just go ahead and select a gemstone in the color of our choice. I am happy to say my new website does just that very thing!.

Here is my first attempt at a custom Design Your Own Pendant listing on my website. If you want to go play and see how much fun it is to browse these cool drop down menus here is the link to go play : http://shop.allwiredupjewelrydesigns.com/Design-Your-Own-Pendant-Custom-Designer-Cabochons-56.htm  . I have set up two groups of gorgeous cabochon stones, numbered them, fixed a set price for the work, then I am able to increase or decrease the price for each stone if I happen to have gotten some on sale or if I paid a lot for a rare hard to find specimen stone. Lots of options for chain length, bezel type and the customer can always contact me for a price for extras like beaded wire trim, silver granulation, hand cut designs etc..  I have also done a similar listing for ustom Designed Cabochon Rings, unfortunately I have to retake the photos since I didn't think to number the stones and that still needs work!

Maybe its the pride in finally having a site that's all my own, or just the basic need to be able to do things my own way without "Big Brother" restrictions, I'm not sure, but what I am sure of, is I am a picky shopper and I believe todays on line shoppers are no different.  I miss the old days of personalized service I got at a department store. I used to take a few things into a dressing room and then some lovely sales person would go and hunt for a different size, color, matching scarf whatever I wanted! Now I get dressed at least twice to go on the hunt myself- this does not make me want to stay and buy something! I wanted to be able to be just a little bit better at customer service and I just had too many restrictions on Etsy to be able to offer the level I felt my customers were missing.

Yes, I'll still be on Etsy for a while- very few people have "discoverd" my website. But, I am hopeful that very soon I will have someone stumble in, like what they see and how they are treated and send a few friends my way. Wish me luck!